Shipping policy
Australian Shipping
We currently ship within Australia only. All orders are dispatched from Australian-based supplier warehouses.
Free Shipping
All orders include free shipping. Shipping costs are already factored into our pricing, so there are no additional charges at checkout.
We offer free shipping as part of our commitment to delivering premium products without hidden fees. This offer may be adjusted or removed at any time.
Order Processing
Orders are typically processed and dispatched within 1–2 business days after full payment has been received.
Once your order has been dispatched, you will receive a tracking number via email.
Shipping Timeframes
Delivery times vary depending on your location, product, and courier.
Estimated delivery times:
- Metro areas: 2–8 business days
- Regional areas: 3–10 business days
- Remote areas: may take longer
Delivery timeframes begin after dispatch and are not guaranteed. Delays may occur due to courier issues, weather, or peak periods.
Shipping Carriers
Orders are shipped using major Australian courier services. The courier used will depend on the product size, weight, and delivery location.
Remote & Regional Areas
Some remote or regional postcodes may be undeliverable for certain products due to courier limitations.
If your postcode is not serviceable, your order may be cancelled and refunded.
Incorrect Address
Please ensure your shipping address is correct before placing your order.
Once an order has been placed, it cannot be changed. If an incorrect address is provided, the order may need to be cancelled and resubmitted and additional charges may apply.
Missed Deliveries
If you are not available at the time of delivery, the courier may leave the parcel in a safe place or provide instructions for redelivery or collection.
Failure to collect your item may result in it being returned.
Return to Sender
Orders returned due to incorrect address or failure to collect may incur handling or restocking fees.
Tracking Your Order
Once your order has been dispatched, you will receive a tracking number which can be used to track your delivery.
Delivery Responsibility
Once your order has been dispatched, delivery is handled by the courier service. While we will assist where possible, we are not responsible for delays caused by couriers.
Damaged or Missing Items
If your order arrives damaged or incomplete, please contact us as soon as possible with photo or video evidence so we can resolve the issue quickly.