By placing an order with The Doggfather, you agree to our terms and conditions.

We operate as an online pet store, with products shipped directly from our trusted partners. Because of this, delivery times may vary and minor differences in product appearance can occur.

Please ensure your shipping details are correct at checkout, as we are not responsible for delays or issues caused by incorrect information.

All orders are subject to our Refund and Returns Policy.

You can view our full Terms and Conditions here: Terms and Conditions

For any questions or concerns, you can contact us at hello@thedoggfather.com.au

Yes, we ship Australia-wide, and all orders include free shipping.

We believe our customers shouldn’t have to deal with high shipping costs, so we cover them for you.

However, some remote or regional postcodes may be unavailable for certain products due to courier limitations. If your location is not serviceable, your order will be cancelled and refunded.

For full delivery details and timeframes, please refer to our Shipping Policy.

Orders are typically processed within 1–2 business days.

Estimated delivery times:

• Metro areas: 2–8 business days
  
• Regional areas: 3–10 business days
  
• Remote areas: may take longer
  

Please note that delivery times are estimates and may vary depending on courier delays or peak periods.

For more information about delivery, please see our Shipping Policy.

We accept secure payments including:

• Credit and debit cards (Visa, Mastercard, etc.)
• Shop Pay
• Apple Pay and Google Pay
• PayPal
  

All payments are processed securely at checkout.

Yes, returns are accepted under certain conditions.

If your item is faulty, damaged, or not as described, you are entitled to a replacement, repair, or refund under Australian Consumer Law.

We also accept change-of-mind returns within 14 days of delivery, provided the item is unused and in original packaging.

All returns must be approved before being sent back. Return shipping costs and restocking fees may apply.

For more information about Refunds and Returns please see our Refund and Returns Policy.